Joseph S. Khairallah, President and Chief Operating Officer is responsible for day-to-day leadership of Marcus Hotels & Resorts. He reports directly to the President and CEO of Marcus Corporation and manages operations of the business with all hotel division personnel reporting up through him.
Khairallah joined the company in 2013 following a 30-year career with Hyatt Hotels and Resorts where he gained extensive experience managing business operations across six continents and 44 countries. He most recently served as Vice President of Rooms, Spa and Security for the Hyatt Americas Group. In this role, he supported 383 hotels, oversaw 155 properties and 30 spas.
Khairallah prides himself in finding operational approaches that engage employees, improve profitability and result in an exceptional customer experience. Since arriving at Marcus Hotels, he has successfully focused the company’s efforts on customer-impacting initiatives and has garnered support for large investments in infrastructure and new technology deployments.
Khairallah grew up in Lebanon. After graduating from the prestigious Institut Haulot in Brussels with a hotel management degree, he began his career with Hyatt Corporation in New York City. He is multilingual and believes that languages can be instrumental in bridging cultural barriers in the workplace and society as a whole.
Khairallah serves on the national board of the American Hotel & Lodging Association (AHLA), Hilton Hotels’ Full Service Advisory Board, and Oklahoma State University’s School of Hotel & Restaurant advisory board. He is also Vice Chair and board member of Visit Milwaukee.
He is passionate about education and frequently takes time to share his industry knowledge and experience with students across several universities that specialize in hospitality studies.