About Marcus Hotels and Resorts in Milwaukee, Wisconsin
 

Hotel Management Company


Marcus Hotels and Resorts is a compelling force in the hospitality industry, with expertise in management, development, and historical renovations. Marcus holdings include a wide variety of properties ranging from city center meeting hotels to upscale resorts.

The senior management team collectively brings experience in developing and operating luxury hotels and resorts, as well as managing branded first-class hotels. Our size enables us to provide significant economies of scale in purchasing, technology, and marketing, yet we are right-sized to provide personal attention and senior management involvement at every hotel we operate.

Distinctive Competencies

At the center of impressive resources, Marcus Hotels and Resorts brings management and financial acumen in:
  • Meetings and conference marketing and management

  • Spa and fitness

  • Accommodations

  • Retail

  • Quality food and beverage

  • Recreation and resort facilities

  • Real estate management

Restoration Management

Restoration Management is a strong suit of Marcus Hotels and Resorts. Our proven success in rebirthing properties spans more than 35 years, implementing a simple, clear approach to complex challenges. Every property has its own distinct challenges and opportunities. Our proficiency lies in evaluating, identifying and prioritizing areas of improvement.

Replenishing Leadership

Marcus team members are experts at conceptualizing and rebuilding any facet of operations. Extensive knowledge of all aspects of hotel administration is shared to assure that each Marcus owned or operated property receives attention, support and operating direction to prosper.

Every Marcus success begins with a clear focus on excellence. At Marcus, restoration management involves more than adding new brick and mortar. It involves restoring pride, profits, integrity, and vision, by creating a corporate culture for success at each property.

Re-energizing Systems

Management systems are developed to work in concert with the owners' core beliefs and philosophy. Whether as full owner, equity holder, or managing partner, we operate each property from a well developed, plain language business plan. We analyze all aspects of operations and recommend capital and staff enhancements. We then assume day-to-day management responsibility to ensure maximum return on investment.

Retaining the Best Human Resources

Training that teaches essential skills and attitudes is reinforced consistently through unique, targeted incentives that ensure loyalty and enthusiasm. Training programs such as Marcus Magic, use the concept People Pleasing People to reaffirm Marcus' commitment to quality service through helpful and courteous associates. Recognized as innovative human resource specialists, Marcus attracts, trains and retains the right people for key positions in a hotel's renaissance. Our inclusive style encourages new ideas from every division and every associate, continually fine-tuning performance.

Revitalizing Properties

An impressive range of properties owned and/or operated by Marcus Hotels and Resorts have been rejuvenated or completely renovated.

The historic Grand Geneva Resort & Spa of Lake Geneva, WI was an ambitious restoration project. Originally one of Hugh Hefner's Playboy Resorts, the 30 year old property received a complete renovation, updating the Frank Lloyd Wright-inspired architecture, modernizing 50,000 square feet of meeting space and three distinctive restaurants. Also updated and improved were two tour-quality golf courses, the Highlands and the Brute. The Grand Geneva Resort was transformed into one of the premier resort, golf and spa destinations in the Midwest and was awarded AAA Four Diamond status.

The beautiful Pfister Hotel is a four star, Four Diamond crown jewel of Milwaukee. Orinally built in 1893, the grandeur of crystal chandeliers and richly appointed rooms faded over the years. In decline and slated to be replaced with a parking lot, Marcus purchased the property and four years later restored the Pfister to its original glory. Today the Pfister Hotel is a national historic landmark.

An Oklahoma City landmark, the Skirvin Hotel was neglected and in need of repair for many years prior to closing in 1988. Now transformed into a modern facility, the Skirvin Hilton retains the elegance and beauty of the past, but updated as a full-service facility and hub of activity within the city. Building a Legacy of Success Marcus Hotels and Resorts' track record of quality and consistency, strategic decision-making, and resolve to succeed sets in action a course to do things right, but also to do the right thing.

For additional information about Marcus Hotels and Resorts, please contact us.


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