Peter Engel, chief technology officer for Marcus Hotels & Resorts discusses with hoteliers how today’s fast-paced environment and around-the-clock communication is driving an ever-increasing demand for wireless access points in hotels. In addition to meeting guest demands for internet connectivity, hoteliers have found an added benefit in beefing-up their access points for hotel associates. Associates can successfully use this same technology to improve the service they provide to these same customers. Engel discusses how this strategy successfully benefited associates and guests at the company’s Grand Geneva Resort & Spa in Lake Geneva, Wis., ultimately improving the overall guest experience.
Link to Article: http://hotelexecutive.com/business_review/3045/delivering-high-impact-operational-efficiencies-through-mobile-applications
About Marcus Hotels & Resorts
Marcus Hotels & Resorts, a division of The Marcus Corporation (NYSE: MCS), owns or manages 18 hotels, resorts and other properties in nine states. A force in the hospitality industry, Marcus Hotels & Resorts provides expertise in management, development and historical renovations. The company’s portfolio includes a wide variety of properties including city-center meeting hotels, upscale resorts and branded first-class hotels. For more information visit: www.marcushotels.com.